Legal & Trust

Accessibility usable by everyone.

Q: How do I report accessibility issues?

Please report any issues or suggestions via our [Contact Kingpin](/contact) page.

Our commitment to WCAG 2.1 AA standards to ensure a highly accessible platform for all users.

Overview

At Kingpin Tech, we believe that digital services should be accessible to everyone, including individuals with visual, auditory, motor, or cognitive challenges. We design our website, unified dashboard, and suite of tools to target WCAG 2.1 AA standards, ensuring a highly inclusive user experience. Our tools include HumaraGPT, Ozone3 Writer, and KiteScan.

We design our user interfaces with high color contrast, screen reader compatibility, and full keyboard navigation. We test our platform on multiple devices to ensure a consistent experience across all screen sizes. For further details on our platform architecture, see our About Kingpin Tech and careers pages.

If you experience any accessibility issues on our platform or have suggestions for improvement, please email us at `support@kingpin.co.ke` or contact us via our Contact Kingpin page. Our team is located in Westlands, Nairobi, Kenya.

1. Our Accessibility Principles

Keyboard Navigable: Users can navigate our entire website and unified dashboard using only a keyboard.
Screen Reader Friendly: We use semantic HTML, ARIA attributes, and descriptive alt text on all illustrations to assist screen readers.
High Contrast: Our color schemes meet WCAG AA contrast ratio requirements, making text clear and readable.
Flexible Font Sizes: We support browser zoom and fluid typography scales (`.text-fluid-base` to `.text-fluid-h1`) without breaking layouts.
Error Assistance: We provide clear, descriptive error messages and labels to guide users through forms.

2. Continuous Improvement

We regularly test our platform against accessibility standards, using both automated checkers and manual tests.
We train our design and engineering teams on inclusive design principles and web accessibility guidelines.
We prioritize accessibility improvements in our product roadmap, working closely with user feedback.
For technical specifications, please consult our how Kingpin works page and blog.

3. Accessing Support

If you need assistance accessing any part of our platform, please contact our support team at `support@kingpin.co.ke`.
We will work with you to provide the information or service you need in an accessible format.
You can submit feedback or request specific accessibility features via our Contact Kingpin page.
Our legal agreements can be found on our Terms of Service and Privacy Policy pages.

FAQ

Frequently Asked Questions

Is Kingpin WCAG compliant?

We target WCAG 2.1 AA standards across our public pages and unified dashboard.

Does the platform support screen readers?

Yes. We use semantic HTML and ARIA labels to ensure compatibility with JAWS, NVDA, and VoiceOver.

How do I report accessibility issues?

Please report any issues or suggestions via our Contact Kingpin page.

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